We accept returns within 14 days of delivery for unopened and undamaged products. To initiate a return, please contact us via our Contact page with your order number. Once approved, we will provide return instructions. Refunds are processed within 5–7 business days after we receive the item.

Orders are shipped within 1–3 business days via UPS. Delivery within Europe typically takes 5–8 business days. You will receive a tracking number by email once your order is dispatched.

Yes, we ship across Europe and to many countries worldwide! Free shipping is available on all orders over €100. For orders below €100, a flat shipping fee applies depending on your country.

All products sold on Sultan Bazaar are sourced from trusted Turkish manufacturers and contain natural herbal ingredients. We recommend reading the product labels carefully and consulting a healthcare professional if you have any medical conditions or are pregnant.